Frequently Asked Questions

REGISTRY

Yes, anyone with a Costa Rican ID, Residency Identification Card, or Minors Identification Card can request our prepaid Monibyte Visa.

It’s pretty easy. Download our app from Google Store or Apple Store, create an account and request your card! Don’t forget your ID; it’s part of our verification process.

You must have a valid Costa Rican ID and your Visa card to register.

You must request our prepaid Monibyte Visa card, and once you receive it, enter it through the app. Steps to request a card:

  1. Download Monibyte through the App Store or Google Play. 
  2. Under ‘Profile’ click on “Get your PrePaid card here.”
  3. Follow the steps and wait for your card to arrive. 
  4. Register your card on the app.
  5. Recharge the card using the app or IBAN number. 
  6. Purchase crypto!

VERIFICATION

Our verification process consists of biometric identification and your ID. This way, we ensure it is a legal, valid ID and only one account per owner. We also count on the best, strictest procedures for your safety.

On our initial screen, you’ll see the option “Forgot password.” Click on it and enter the email address used to register to Monibyte. You’ll receive an email with a link where you’ll be able to change the password. For your security, each link is only valid for the first 15 minutes. If the link expires, you’ll have to start over.

INVESTMENT

Anything related to online or physical shopping is similar to a credit card. There’s no monthly cost for using it in shops and online stores or administering your account.

There is no minimum balance required to maintain your crypto wallet active. We only request a $10 minimum when buying or selling crypto.

COMMISSION

All transactions within our Monibyte App cost $0.42 in Costa Rican colones. The exchange from dollars to colones is done in real-time.

Any ATM commission is 5% of what you withdraw.
Is there a commission for buying crypto? Yes, there is a 3.99% fee on the amount you spendy, or  a minimum of $3.00.

Yes, there is a $2.00 fee after 90 days without use.

SECURITY

IMPESA, the fintech that developed Monibyte, takes information security and cybersecurity to another level. It uses modern technology that helps fast detect virus/malware prevention in our systems, databases, actives, and any services component. This way, we can ensure that the platform will be secure from the beginning. We reassure our integrity, confidentiality, and availability of your information and each cardholder.

We are proud to say that IMPESA has certified PCI-DSS 3.2 for the third year in a row. We are currently undergoing renovation and applying the best ISO 27001 practices to gain certification.

There’s no need to panic or call anyone. Just log in to your app and block the card immediately. This way, no one else can use it. This service is available 24/7, so don’t wait until Monday to report it. To request a card, contact Monibyte’s Whatsapp at +506 6103-4344 for the next steps.

BENEFITS

The referral plan is a way for us to thank you.  For each person who signs up and enters your username and registers a card, you get 1000 colones.

Just make sure that the user has entered your username in the referrals area. They must enter a valid Visa card as well. Once you’re registered, you won’t be able to go back and add anyone else and receive the 1000 colones.

SUPPORT

Of course! We offer two communication channels for client services—our email; hello@monibyte.com and our Whatsapp +506 61034344. Our schedule is from Monday to Friday, from 8:00 am to 5:00 pm.

Yes! Follow us on Instagram @monibyteapp and Facebook @monibyte.

UTILITY

Not for now, we currently have a closed loop. You’ll be the first to know as soon as this changes.

Monibyte does not partner with any ATM, but you can withdraw money from any ATM. The minimum limit and schedule depend on each location and bank’s ATM.

There’s a daily limit on buying and selling crypto. The minimum is $10- and the maximum is $2000.

You can use this card anywhere in the world where Visa cards are accepted. It’s the only card that allows controls, restrictions, and safety measures. Other benefits include buying, selling crypto, enabling or disabling international and online purchases. Besides that, you can create statistics and budgets for your spending. It’s the best card for you!

Yes, it’s possible to withdraw money from an ATM. Monibyte’s commission is 5% of the funds you decide to retire. Keep in mind that each ATM can have additional fees.

This will depend on your location. If you live in the GAM, it will take a week.

Yes, and the card activation is done through our App.

You can request it through the App.

Our prepaid Monibyte Visa card has several uses. You can schedule payments to your workers, buy online, buy international, organize your businesses, and many more. After requesting, activating, and registering your card, it will work like any debit card.

There are no extra steps to follow. Just enable international shopping from your app, how long you’ll be traveling, and the destination. This prevents any denied transactions or frozen accounts.

You can recharge your card from the app by transferring funds from any Visa card.

The cost is $0.85 or the equivalent in colones.

Yes! You can sell crypto and the amount will be reflected in your prepaid card.

We’ve got good news! The commission to selling crypto is the only one applied to your fiat exchange. It is the same commission for buying or selling, 3.99% or $3 and a limit of $10,000.00 in transactions. Monibyte uses the exchange rate from Costa Rica’s ‘Banco Central.’

No, there is no maximum or minimum crypto amount required to keep your account active.

To sell crypto through the Monibyte App you must have a Monibyte Prepaid Visa card or a LY$TO credit card.

Monibyte App offers the four most popular cryptocurrencies, Bitcoin, Bitcoin Cash, Litecoin and Ethereum.

After paying with your Visa card, you’ll be able to see the payment in your Transaction History. You’ll have the option to take a picture of the receipt to divide your cost. You can choose equal payments or a percentage, depending on how much each one spent. Add the contact of the person you want to split the price with and a short description to know what you are charging.

 A chat history opens up after requesting or sending a payment to another contact. You’ll have a chat history with each person you charge or pay. Once you or the other person complete a request or payment, you can close the chat.

There is no bank linked to our Monibyte Prepaid VISA card. It belongs to an IMPESA account where funds are custodied and linked to the prepaid card. Es una cuenta de Impesa donde se custodian los fondos ligados a la Tarjeta PrePaid

Each card is either in Colones or Dollars. Your IBAN number corresponds to your card’s currency.

Once you’re in the app trying to send or receive crypto, your wallet’s address and QR code will show up.

Transfers are not done in real time. The average transaction takes from 3 to 8 minutes, but some take even up to 30. It all depends on the blockchain.

Once you sell crypto the equivalent in dollars will be transferred to your Monibyte Prepaid VISA card. Once the funds are in your account, you may head to any ATM where VISA cards are accepted.

Keep in mind that coins have high volatility and risk. When purchasing crypto, make sure to check the value since it may change. 

We only offer Bitcoin, Litecoin, Bitcoin Cash and Ethereum. Any other coin won’t be accepted for now.

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