How can we help?


Am I eligible to apply for the Monibyte Visa prepaid card?

Anyone with a Costa Rican ID, TIM (Minor Identification Card) and DIMEX (Migratory Identity Document for Foreigners) can apply for a prepaid Monibyte Visa card.

What documents do I require to register in Monibyte?

Your identification is essential and Visa card from any bank if you have one.

What are the steps to register and use my crypto wallet?

In order to use the crypto wallet you must request our Monibyte Visa prepaid card and register it in the App. Steps to request:

  1. Download Monibyte from the Apple Store or Google Play.
  2. Go to ‘Profile’ and press ‘Get your Prepaid card here’
  3. Follow the indicated steps and wait for your card.
  4. Register the prepaid card in the app.
  5. Top up the card through the IBAN or the app.
  6. Buy the currency you choose.


What is the verification process for my Monibyte account?

The account verification process uses biometric identification and identification to confirm your identity. We ensure that your document is legal, valid and there is no other account created with the same information. We have the strictest procedures.

What should I do if I forgot my password?

On the initial screen, the option ‘Forgot your password’ appears to receive a link to the email you used to register. The link allows you to change the password and will only be enabled for 15 minutes for your security.


What is the monthly cost of my Monibyte prepaid Visa card?

There is no monthly fee for using the card at merchants or online purchases or for account management. Everything related to online stores and purchases is similar to that of a credit card.

Is there a minimum amount that I must have in the cryptowallet to have it active?

You must not have a minimum amount in the cryptowallet to have it active. The minimum amounts that we handle are when selling and buying crypto, and they are $10 USD.

Is there a commission for having the card inactive?

Yes, it applies after 90 days and has a cost of $2.00.


What is the commission when using my Monibyte prepaid card for payments in stores?

For purchases in stores there is no additional charge.

Does it contain any commission for shipments between Monibyte accounts?

Payments between your accounts or payments to other people in Monibyte have a cost of $0.42 at the exchange rate in colones, they are made in real time.

What would Monibyte's commission be for cash withdrawals?

The ATM commission is $1 + 1.5% on the amount you withdraw.

What is the commission for buying crypto?

The crypto purchase commission is 3.99% of the amount with a minimum of $3.00.


What is the security level of the company?

IMPESA, the fintech developed by Monibyte, has a cutting-edge level of information security and cybersecurity. It uses modern technologies that help to quickly detect and prevent viruses/malware in our systems, databases, assets and components that are part of our services. With this, we ensure that each transaction within the platforms is secure from the beginning, ensuring the integrity, confidentiality and availability of your information and that of each Monibyte cardholder and user.

What security certifications does the company have?

IMPESA, the fintech that develops Monibyte, has the PCI-DSS 3.2 certification for the third consecutive year. Currently in the process of renewal, following this, it applies the best practices of ISO 27001 in order to be able to opt for its certification in the future.

What happens if my card is stolen?

You don’t need to call anyone. You have immediate blocking in your hands, thus ensuring that the card is not used by third parties, you must block it from the app, regardless of whether it occurs on a Saturday, Sunday or holiday, it is a service that is available 24/7 for you. To replace your card, write to Monibyte WhatsApp +506 6103-4344 for the following steps.


What is the referral plan?

The referral plan is our way of saying thank you! For each person who registers in Monibyte and places your username on the “Referred By” button and then registers at least 1 card in the app, you will receive 1,000 colones.

What must we contribute as clients to receive these benefits?

You just have to make sure that the person who registers with Monibyte places your username when registering and registering a card. The moment of registration is the only place where you can do it, once registered, it will no longer be able to give you the benefit of the 1,000 colones.


Do you have customer support? How often?

Of course! We have two official Customer Service channels. Our email: and our WhatsApp: +506 6103-4344. Customer service hours are Monday through Friday, from 8:00 am to 5:00 pm.

¿Tienen redes sociales?

Sí! Instagram: @monibyteapp  y Facebook: @monibyte ¿Ya nos sigues?


Can I transfer crypto from Monibyte to other wallets?

At the moment we have a closed loop system. In the coming weeks you will be able to do it and you will be the first to know!

Is there a daily, weekly and/or monthly withdrawal limit for the Monibyte Visa prepaid card?

Monibyte does not have an ATM network, however you can make withdrawals. The withdrawal limit or minimum will depend on the rules of each ATM network. There are even some ATMs that limit withdrawal amounts for security reasons at night.

Is there a daily, weekly and/or monthly withdrawal limit from the crypto wallet?

The minimum purchase and sale amount is $10.00 and the maximum $1,000.00 daily per card.

Is the prepaid card only for cryptocurrency storage or can I make purchases in stores?

Our Monibyte Visa prepaid card works at any merchant around the world where Visa is accepted. It is also the only card that allows you to place controls and restrictions so that you take care of your money. You can sell and buy crypto, use it outside the country, in internet purchases, block it, unblock it and also create budgets with statistics. It is the best card for you!

Is it possible to withdraw my money from my prepaid card from an ATM? What would Monibyte's commission be for this withdrawal?

Yes, it is possible to withdraw the funds from an ATM and the commission is 5% of the amount you withdraw. You can use any ATM of the ATH network or another network, assuming the costs outside Monibyte, of each of the ATM networks.

How many times a day can I withdraw cash from my prepaid card?

Three times a day.

How long does it take to send my prepaid card?

It depends on the area where you live. If you live in the GAM, it takes a week. Outside the GAM it depends on the area.

Do I have to activate and register my Monibyte Visa Prepaid card before using it?

Yes, and the activation of the card is done from the App either for your own or the additional one.

Where can I get the Monibyte card?

Request it easily from the App.

How do I use the card?

The Prepaid Card has many uses, for example: to pay the fortnight to collaborators, for purchases outside the country, for online purchases, for young people, housewives, vendors, miscellaneous and many more.

How do I top up my card?

From the App you transfer money from another VISA card of yours or through SINPE through the assigned IBAN account.

Can I withdraw funds from CryptoWallet and use them to top up the prepaid card?

Correct. You can sell crypto and receive fiat on your Monibyte card, so you top it up.

How much does that recharge cost?

The cost of recharging is $0.85 or its equivalent in colones.

How do you handle the exchange rate and commissions when going from crypto (bitcoin) to Fiat?

We have good news! The commission of selling in CryptoWallet is the only one that applies to transfer to Fiat, we do not have any additional commission. The sales commission is the same as the purchase commission: 3.99% with a minimum of $3.00 and in relation to the limit amount of $10,000.00 per day. Monibyte uses the reference purchase exchange rate of the Central Bank of Costa Rica.

How much is the maximum they can have in crypto in the Wallet?

There is no maximum number of cryptocurrencies that you can have in CryptoWallet. Buy what you want!

What cards work for the sale of Crypto?

To sell Crypto in Monibyte APP is only possible on Prepaid Cards issued by IMPESA or credit cards issued by Lysto, other issuers are not allowed.

What are the coins that can be purchased through the app?

Monibyte offers you four of the most popular coins that are; Bitcoin, Bitcoin Cash, Litecoin and Ethereum. We recommend you to be aware, since we will be including more alternatives.

The IBAN account that presents the card from which bank is it?

The IBAN account does not belong to any bank. It is an Impesa account where the funds linked to the PrePaid Card are kept.

What is the currency of the IBAN account?

Each Prepaid Card has a currency. The corresponding IBAN is linked to the currency of the card.

Where can I see the address of my Monibyte wallet to be able to make a transfer from another wallet?

In each of the coins. Send or Receive option.

Is the transfer of cryptos displayed in real time?

Transfers, depending on the load of the Blockchain network, take on average between 3 and 8 minutes. However, we have seen some transfers that take up to 30 minutes to be reflected.

When I sell my cryptocurrencies, where do I withdraw the balance?

The conversion from Crypto to Fiat is done to an Impesa Prepaid card.

Can I use CryptoWallet to hold a fund? What is the maximum amount?

Yes, in Cryptocurrencies there is no limit.

What happens if I am credited a lower amount than I expected?
Accordion Content
Do you accept other cryptocurrencies?

We offer Bitcoin, Litecoin, Bitcoin Cash and Ethereum. Any other currency will not work in our wallet.

Still have a question?

If you can't find the answer to your question in our FAQ, you can always contact us. We will answer you shortly!

+(506) 1234 - 5678

+(506) 1234 - 5678

We are always happy to help

The best way to get a faster response.